tk11's Privacy Policy

1Introduction and Scope

tk11 is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy applies to the tk11vip.cam website and its associated applications and services.

When you create an account on the tk11 platform, log in, make a deposit or withdrawal, or use any game or betting service, certain personal information needs to be processed. The goal of this policy is to make that process fully transparent to you.

tk11 commits that your personal information will be used only for the purposes described here. To learn more about our platform's background and goals, please read our About Us page.

If you have any questions after reading this policy, please contact our support team. tk11 always treats the protection of user information as its highest priority.

2Information We Collect

tk11 collects the following types of information:

2.1 Identity Information

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Residential address

2.2 Account and Financial Information

• Username and encrypted password
• Details of deposit and withdrawal transactions
• bKash, Nagad, or Rocket number (for payment processing)
• Wallet balance and transaction history

2.3 Usage Information

• Game play history and betting records
• Time spent on the site and pages visited
• Device type, operating system, and browser information
• IP address and login time and date

2.4 Communication Information

• Records of live chat and email support conversations
• Details of complaints or enquiries

3How Information Is Collected

tk11 collects information through various methods. The main methods are described below:

3.1 Information Provided Directly

Information you provide directly at the time of account registration, when making a deposit or withdrawal, or when contacting the support team is collected.

3.2 Automatically Collected Information

When you browse the tk11 platform, certain information is collected automatically through cookies, web beacons, and similar technologies. This includes your device information, IP address, and page visit patterns.

3.3 Information Received from Third Parties

For identity verification and fraud prevention, tk11 sometimes uses trusted third-party services to verify information. In such cases, no information is shared with third parties unnecessarily.

4Purposes for Using Information

Collected information is used only for specific and legitimate purposes. tk11 uses your information for the following reasons:

4.1 Service Operation

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Providing game and betting services
• Providing bonuses and VIP benefits

4.2 Security and Compliance

• Preventing fraud, money laundering, and other unlawful activities
• Detecting multiple account registrations
• Verifying user age and identity
• Ensuring platform security

4.3 Service Improvement

• Analysing and improving the user experience
• Identifying and resolving technical issues
• Understanding demand for new games and services

4.4 Communication

• Sending important account-related notifications
• Responding to support requests
• Informing you of relevant offers based on your consent

tk11 never uses your information for purposes beyond those stated above.

5Sharing Information with Third Parties

tk11 does not sell or rent your personal information to any third party. However, limited information may be shared with certain trusted parties for the purpose of operating specific services.

5.1 Payment Processors

The necessary financial information is shared with mobile payment platforms such as bKash, Nagad, and Rocket to complete deposit and withdrawal processes. This information is used solely for the purpose of completing transactions.

5.2 Game Software Providers

Game studios such as Evolution, Pragmatic Play, JILI, and PG Soft may process the session information required to run games on their own platforms. They operate under their own privacy policies.

5.3 Technology Service Providers

Trusted technology partners are engaged for site security, cloud hosting, and analytics services. These parties provide services under strict confidentiality agreements.

5.4 Legal Obligations

In the case of a court order or a lawful request from a law enforcement agency, tk11 may provide the necessary information in compliance with the law.

6Cookies and Tracking Technologies

The tk11 platform uses cookies and similar technologies that improve your browsing experience.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the site — for example, keeping your login session active and storing shopping cart or game session data. Without them, the site cannot function properly.

6.2 Functional Cookies

These cookies remember your preferences such as language settings and display options, and improve your experience on subsequent visits.

6.3 Analytics Cookies

These cookies are used to analyse which pages on the site are viewed most, and where users spend more time, in order to improve the quality of the service.

6.4 Cookie Control

You can control or delete cookies from your browser settings. However, disabling essential cookies may mean that some important features of the site cannot be used.

7Data Retention and Security

tk11 has put in place industry-standard technical and organisational measures to keep your information secure.

7.1 Encryption

All data transfers on the site are encrypted using SSL (Secure Sockets Layer) technology. Strong encryption is also used when storing passwords and financial information.

7.2 Access Control

Only authorised tk11 staff can access your information, and only when there is a legitimate reason to do so. All access is logged and reviewed regularly.

7.3 Data Retention Period

Information is retained for a specified period while your account is active and, after account closure, for as long as required by legal or business obligations. Information that is no longer needed is then securely deleted.

7.4 Response to a Security Breach

Should a data security breach ever occur, tk11 will promptly notify affected users and take the necessary steps.

8User Rights

As a user of the tk11 platform, you have certain important rights over your own information:

8.1 Right to Access

You can find out at any time what information tk11 has collected about you and how it is being used.

8.2 Right to Rectification

If there is any error in the information stored about you, you can request that it be corrected.

8.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Object to Processing

You can object to marketing communications or certain types of data processing. tk11 will take the relevant action based on your request.

8.5 Right to Data Portability

If you wish, you can request to receive your personal information in a structured format.

To exercise these rights, please contact our support team. Your request will generally be processed within 30 working days.

9Protection of Minors

The tk11 platform is strictly restricted to users aged 21 and over. No person under the age of 21 may create an account on this platform.

If it comes to our attention that a minor has created an account, that account will be closed immediately and all associated information will be securely deleted.

For more information on responsible gaming, read our Responsible Gaming Guide, which contains detailed advice on how to enjoy games safely.

10Policy Changes

tk11 may update this privacy policy from time to time. The following process is followed when changes are made:

• The updated policy will be published on this page and the "Last Updated" date will be changed.
• In the case of significant changes, registered users will be notified by email or platform notification.
• Continued use of the platform after changes are published will be considered as your agreement to the new policy.

You are advised to check this page regularly to stay updated on any changes to the policy. Our Terms & Conditions also contain detailed rules for using the platform.

11Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact the tk11 support team:

• Live Chat: 24 hours a day, 7 days a week — directly from the live chat option on the site
• Email: [email protected]
• Support Language: Bengali and English

We treat all privacy-related requests with the utmost seriousness and try to respond as quickly as possible.