tk11 Responsible Gambling —
Keep Yourself and Your Family Safe
When entertainment goes beyond control, it is no longer enjoyable. tk11 wants every player to play safely, with awareness, and within their own limits. On this page you will find self-limit tools, warning signs and ways to get help.
Our Commitment
tk11 is an entertainment platform where you can enjoy slots, live casino and sports betting. But we believe it is important to keep entertainment within healthy limits. That is why we have built tools and policies into our platform to help players stay in control.
Responsible gaming is not just about playing less — it is about playing with awareness. Ask yourself regularly: how much time am I spending, how much money am I spending, and is this having any negative effect on my daily life. Reading our Terms and Conditions will give you detailed guidelines on using your tk11 account.
You must be at least 21 years old to create an account on tk11 and take part in any betting or gaming activity. This platform is strictly off-limits for minors. Anyone found operating an account on behalf of a minor will have that account permanently closed and the associated balance may be forfeited.
If you want to know more about the privacy and protection of your gaming account information, our Privacy Policy explains this in detail.
Self-Limit Tools
The ability to set your own limits is in your hands. Use the tools below to control how you play at any time.
Deposit Limit
Set a maximum deposit limit on a daily, weekly or monthly basis. Reducing the limit takes effect immediately; increasing it requires a 24-hour wait.
Cooling-Off Period
Temporarily close your account for any period from 24 hours to 30 days. During this time you will not be able to log in or place bets.
Self-Exclusion
You can exclude yourself from the site for 6 months, 1 year, or permanently. This request cannot be cancelled once made.
Session Time Limit
Decide in advance how many hours you will play per session. The system will warn you before the limit is reached and will automatically log you out when the limit is up.
Loss Limit
Set an amount at which you will no longer be able to place bets once that loss is reached. This protects you from a large loss on a bad day.
Reality Check
Receive pop-up notifications at set intervals showing how long you have been playing and how much you have won or lost in total.
Self-Exclusion Request
Fill in the form below to notify our support team. Self-exclusion can also be activated via 24/7 live chat.
After you submit this request, our team will generally get in touch within a few hours. For urgent needs, use live chat directly.
Warning Signs
If any of the signs below appear, it is wise to seek help.
- Placing repeated bets to recover losses — continuing with the thought "I will win this time".
- Spending beyond your budget on gambling or borrowing money to play.
- Prioritising gaming over work, studies or time with family.
- Hiding or lying to family or friends about how much you are playing.
- Feeling irritable or restless when trying to stop playing.
- Being unable to stop gaming, even when you want to.
- Neglecting sleep, food or personal health because of gaming.
Check Yourself
Is gaming a normal part of your life, or is it affecting your everyday decisions? Ask yourself honestly:
- How many days did I play in the last week?
- Did I stay within my budget?
- Did I miss anything important because of gaming?
- Is my family concerned about my gaming?
If the answer to one or more of these questions is yes, take action now — that is not weakness, it is courage.
Where to Get Help
There is nothing wrong with seeking help if you cannot manage on your own. Reach out through the sources below.
tk11 Live Chat
Our support team on 24/7 live chat assists in both Bengali and English. Submit any self-limit or exclusion request right away.
Support Email
Write to us in detail by email. Our team will respond promptly and take the necessary action on your account. You will find the email address in the footer at the bottom of the page.
Family and Trusted People
Talk openly with the people close to you. If family or friends understand your situation, they can provide the most effective support.
Professional Counselling
Seek out mental health professionals trained in behavioural addiction. This service is available at various hospitals and clinics across Bangladesh.
Protecting Minors
tk11 strictly ensures that no one under the age of 21 can participate on this platform. Age is verified at the time of account creation. Additional identity verification may be required at any point if there is any suspicion.
If you are a parent or guardian and are concerned that a minor may be using your device or account, then:
- Use a password lock on your device.
- Always log out of your tk11 account.
- Do not save passwords in your browser.
- Use parental control software on your device.
If you suspect a minor is using an account, notify tk11 live chat immediately.
Tips for Healthy Play
Responsible gaming is a habit — it starts with a few simple steps. Following the tips below keeps gaming enjoyable and greatly reduces the chance of problems.
Set a fixed budget before you play and stop when you reach it.
See gaming as entertainment, not as a way to earn money.
Do not play when you are tired, stressed or upset — your judgement is not at its best in that state.
Do not bet more to try to recover lost money — this makes the problem worse.
Take regular breaks. Judgement declines in long sessions and the chance of making risky decisions increases.
Keep equal time for other entertainment and social activities.
For answers to more general questions on these topics, visit our FAQ page.